Returns & Refunds Policy
Richmond Paper Supply Company (Liverpool) Ltd
Effective Date: 18th September 2025
- Goods Supplied in Error
If we deliver a product to you in error that you did not order:
- We will provide a full refund for the goods.
- We will arrange collection of the incorrect items at our cost.
- Where possible, the correct goods will be delivered at the same time.
- Incorrectly Ordered Products
If you have ordered an item incorrectly:
- Refund requests will be considered on a case-by-case basis.
- In most cases, refunds are unlikely to be available for incorrectly ordered products.
- To avoid issues, we recommend contacting us before ordering if you are unsure whether a product suits your needs.
- Damaged or Faulty Goods
If goods arrive damaged or faulty:
- Notify us within 24 hours of delivery.
- We will arrange a replacement or refund, once the goods are returned and assessed.
- Collection will be arranged by us where applicable.
- Incorrect Deliveries
If we deliver the wrong product:
- Let us know immediately.
- We will arrange collection and supply the correct goods at our expense.
- Return Conditions
- Returned goods must be unused and in their original packaging.
- All returns must be authorised by our customer service team before being sent back.
- Customers are responsible for the safe return of goods unless otherwise agreed.
- How to Arrange a Return
To arrange a return, please contact our customer service team with your order number and details of the issue:
- Telephone: 0151 933 1000 (Mon–Fri, 8:30am–5:00pm)
- Email: [email protected]
- Refunds
- Approved refunds will be made to your original payment method.
- Delivery charges are not usually refundable unless the return is due to our error.
- Refunds may take up to 7–10 working days to appear, depending on your bank or payment provider.
- Our Promise
Your satisfaction is our priority. If you have any concerns about an order, please get in touch and we’ll work with you to resolve the issue quickly.
- Legal & Contact Information
Richmond Paper Supply Company (Liverpool) Ltd
- Trading Address: 1–3 Forge Street, Bootle, Liverpool, L20 8JG
- Registered Office Address (for official correspondence only): c/o Lerman Quaile, 1 Mortimer Street, Birkenhead, CH41 5EU
- Company Registration Number: 00572995
- VAT Number: GB164950251
- Telephone: 0151 933 1000
- Email: [email protected]
